Terms of Use

The content of this Australian Passive House Association website is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content on this site at any time.

The Australian Passive House Association does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference.

The information on this website is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content. The Australian Passive House Association does not accept any liability for loss or damages incurred as a result of reliance placed upon the content of this website.

The Australian Passive House Association does not recommend or endorse any suppliers, products, training providers, loan providers, sponsors, tradespeople or other service providers (“Products and Services”). There is no warranty given or implied by the Australian Passive House Association in relation to Products and Services that are listed on this website. The Australian Passive House Association do not accept any liability in respect of any claim or cause of action arising out of, or in relation to, any Products and Services that are listed on this website.

The information contained in the website is to be displayed in full screen format only. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.

Privacy Policy


This Privacy Policy applies to the Australian Passive House Association (ABN 64 164 995 082) (“APHA”) and the website www.passivehouseassociation. org (“website”). In this Privacy Policy the terms “we”, “us” and “our” are a reference to the APHA.
The APHA is committed to protecting your privacy and is bound by the National Privacy Principles in the Privacy Act 1988 (Cth) (“Privacy Act”) as well as other applicable laws protecting privacy. This Privacy Policy does not apply to personal information in the context of employment.

1. About the APHA and this Privacy Policy

The APHA recognises the importance of safeguarding personal information. We collect personal information about you in the course of providing our services to you. We want to outline the terms and conditions surrounding the capture and use of any information we gather. This Privacy Policy discloses what information we gather, how we use this information and how you can correct or change it. Changes to this document may be undertaken periodically. Any updates will be contained within the latest Policy contained on our website.

2. Collection

We may gather two types of information about you:

  1. Personal information (such as your name, phone number, email address, job title and profession), provided by you for the services we offer; and
  2. Information generated by our system which tracks traffic to our Website.

3. Use of Personal Information

We use the personal information we collect

  • to contact you in response to a query you have made;
  • to assist in providing the services you request; and
  • to communicate future marketing or promotional purposes by us as you have nominate to receive (such as newsletter communications).

We may use your personal information for any other purpose related to the above if the related purpose would be within your reasonable expectations or for any other purpose to which you give your express or implied consent and as otherwise provided in the Privacy Act.

At any time you have the option to opt out from receiving any future correspondence or marketing material by contacting the APHA using the contact details below.

4. Voluntary Submission of Information

You may use the Website without disclosing personally identifiable information, and we will not obtain such information about you unless you choose to submit it to us. Any information you submit will be used internally only. Submission of information authorizes such internal use by us. In particular, please note that submission of an email authorizes us to contact you via e-mail.

5. Individual Profile

This is your personal account for your own personal APHA business. Please do not share your login information. Once you log onto the Website you can keep your personal and contact information up to date if you move, change your email address or careers. You agree to accept responsibility for all the activities that occur under your account or password.

6. Holding, correction and updating of personal information

Any personal information that you provide to us will be collected and held by us at Level 4, 10 Yarra St, South Yarra. Under the Privacy Act you have the right of access to, and correction of, personal information we hold. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.

7. Disclosure of Information

We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or where the purpose of the disclosure is related to the primary purpose for which we collected the information and you would except the information to be disclosed for that purpose, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information. If we disclose your information, we make reasonable efforts to ensure the receiving party protects your information in the same way we do.

8. Protection and Security of Personal Information

We take responsible steps to protect all personal information we collect or hold from misuse and loss, and from unauthorised access, modification and disclosure.

9. Credit card information

APHA does not collect credit card information for the purposes of providing our services, but chooses to utilise third party operators to collect on our behalf, e.g. Paypal. APHA does not gain access to the information provided as part of this process. Please refer to the Privacy Statement of the relevant provider to determine what information is collected and stored.

10. Other Sites

Our Website may contain links to third party websites, for your convenience and information. When you access a third party website, please understand that we are not responsible for the privacy practices of that website. We suggest that you review the privacy policies of each site you visit.

11. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time.  If we do so, we will post any updated Privacy Policy on the Website. Not all changes to our Privacy Policy will require the consent of our users. We will notify our users of any change to our information handling policy that requires your consent before implementing.

12. Failure to provide information

Failure to provide the necessary personal information when requested may result in certain services not being available to you.

13. Coverage and Complaints

If you have any complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Policy, you should contact us using any of the following methods:

  • Postal Address: Level 4, 10 Yarra St, South Yarra, VIC 3141
  • Physical Address: Level 4, 10 Yarra St, South Yarra, VIC 3141
  • Telephone: 03 9823 0306
  • Email:contact@passivehouseaustralia.org

This Privacy Policy was last updated 17 December 2013.